Office Correspondence Log/3 December 2011

There have been a few more items of correspondence that fall into the complaint category than usual this week, but none are unassailable.

• One is a friendly-worded notice from the subject of an article correcting us on a few points. I will either pass this on to a volunteer, or through to OTRS.
• One complained about the length of time that it is taking the WMF's donatewikimedia.org address to answer emails. I have passed this feedback on to the WMF.
• One complained that when he read that Brandon equates a website with advertising to a 'propaganda tool', he decided against donating.
• There was a BLP complaint, but I have been unable to substantiate it. The article simply does not include the statement that the complainant says it includes - indeed, it has never, as far as I can tell, included the information. I suspect he may have got Wikipedia confused with Facebook or another similar service.

We have also located the one membership application that was pending from August: a letter of apology has been sent, and the Board will discuss the application at the next Board meeting.

Backlog

The oldest correspondence currently extends to one week. We have also started using the skills of four experienced OTRS volunteers to answer the donations queue. All of them currently have full info-en access, which include the info-en-quality queue.

• The oldest complaint is Wednesday 31 November 2011.
• The oldest DD-related is Wednesday 23 November 2011.
• There are no outstanding membership.
• The oldest other Sunday 27 November 2011.
• The oldest PayPal-related is Thursday 1 December 2011.
• The oldest requesting bank details is Tuesday 29 November 2011.